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Delivery Options

Here below are a few of the questions we’re most often asked about delivery. We hope you find our answers helpful. If you’d like more information, please do contact us as we’ll be only too happy to help.

 Where do you deliver?

 We deliver Nationwide using our own fully trained, friendly, two man delivery crews or our own appointed and approved home-delivery specialists.

 How much does delivery cost?

 You’ll only pay one delivery charge for single orders containing multiple items.

Mainland delivery charges range from being FREE to a maximum of £65 (including VAT).

Charges are based on a calculation which takes into account your Post Code, your order value and the items you’re buying. Please check the delivery price displayed at the checkout for an exact cost. You can check the cost before making a commitment to buy.

You can of course arrange to collect your order directly from our Ayrshire warehouse or from our Edinburgh shop depending on the items you’ve purchased. Collection is Free of Charge. To do this, simply select the 'Collect for Free' option at the checkout.  Collection slots are limited and restricted to certain days and must be pre- arranged.

 When will I hear from you?

When your order is ready for despatch, you’ll receive a phone call to arrange a mutually suitable delivery date and time.

You’ll normally be given a 3 hour time slot and your delivery team will also call you on the day itself approximately one hour before arrival. 

(We’ll always do our best to remain flexible and to arrange delivery around your personal circumstances where possible, however this is dependent on van routing and schedules and can’t be guaranteed.)

On arrival, the delivery team will carry your furniture into your room of choice and fully assemble all items for you as required.

What else should I know?

Ensuring you experience a hassle-free, prompt, polite and professional delivery service is really important to us so please note the following.

Once a delivery date has been arranged, we ask that you pay any balance remaining on your order a minimum of 3 working days in advance of your delivery date.

If there is no-one available to accept delivery on the pre-arranged date, or if it's not possible to fit the ordered items into your home, an additional cost for a re-delivery will be incurred.

If you need to change your delivery date once it’s been agreed then please let us know a minimum of 3 working days prior to delivery.

If you have any concerns about access to the property for larger vehicles or about getting larger items into your home, please inform our staff at the time of ordering. (Many of the items can be ‘broken-down’ to assist access and re-assembled once in situ.)

Either you or the person receiving your furniture on your behalf will be required to inspect the items on delivery and to sign for them at this point. Subsequent claims for damaged items may not be possible so please ensure items are carefully inspected and that any appointed party is aware of their responsibility.

For further details please see our full terms & conditions , email us or phone us at the shop 0131 662 1300. (Please remember our shop is closed on Sundays and Mondays.)